Article 1: Definitions

In these General Terms and Conditions, the following terms are defined as follows:

Client: The party that engages Reliance Moving to perform moving services.
Contractor (also referred to as the User of these terms): Reliance Moving.
Assignment: The moving services provided by the Contractor under the agreement made with the Client.

Article 2: Scope and Applicability

These terms exclusively govern all legal relationships between the Contractor and the Client, superseding any other conflicting terms unless expressly agreed otherwise in writing.

Article 3: Formation of Agreement

3.1 All offers made by the Contractor are non-binding and can be withdrawn at any time, even after acceptance by the Client. The Contractor undertakes performance only after receipt of a signed order confirmation from the Client, acknowledging these terms. If advance payment is required, services begin only after its receipt.
3.2 Any rates or prices quoted exclude applicable taxes, permits, and additional fees unless otherwise stated.
3.3 The agreement may also be implied by the Contractor starting work for the Client with the Client’s consent.
3.4 Changes requested by the Client once work has commenced must be agreed upon in writing by both parties, including any cost adjustments.
3.5 Billing is based on actual hours worked, rounded up to the nearest full hour.

Article 4: Duration and Terms

4.1 Unless otherwise specified, the agreement is valid for an indefinite period.
4.2 Agreed timeframes for task completion are estimates unless explicitly stated as deadlines in writing.

Article 5: Execution of Services

5.1 The Contractor may subcontract parts of the assignment to third parties but remains responsible for their compliance.
5.2 The Client must timely provide all necessary information, documentation, and materials in the required format and quality for efficient service delivery.
5.3 The Client guarantees that all provided information and materials are accurate and complete.

Article 6: Confidentiality

6.1 The Contractor shall maintain confidentiality about the assignment if explicitly requested by the Client, except where disclosure is required for proper execution (e.g., subcontractors). Prior consent is obtained in such cases.
6.2 Subcontractors will be bound by the same confidentiality obligations.

Article 7: Termination

7.1 Either party may terminate the agreement with one month’s written notice, effective from the start of a calendar month.
7.2 Upon termination, the Client must pay all fees due up to the termination date within 14 working days.
7.3 In cases of Client insolvency, bankruptcy, or restricted asset access, the Contractor may terminate immediately without compensation obligations. All claims become immediately due.
7.4 The Contractor holds the right to dissolve the agreement and claim outstanding fees without compensating damages.
7.5 Cancellations by the Client close to the start date may incur fees, scaling up to the full price for last-minute cancellations, unless agreed otherwise.

Article 8: Payment Terms

8.1 Payments are expected immediately upon service completion unless pre-arranged. Non-cash payments may incur additional transaction fees.
8.2 For invoiced payments, the Client must pay the initial amount prior to start and subsequent payments within specified terms.
8.3 Late payments automatically incur default status, triggering collection fees and statutory interest.
8.4 Collection costs and legal fees arising from non-payment are borne by the Client.

Article 9: Liability

9.1 The Client is responsible for ensuring safe and accessible work conditions, appropriate permits, and properly packed goods, unless otherwise agreed.
9.2 Failure to secure necessary permits may result in refused or risky service execution at the Client’s expense.
9.3 The Contractor is not liable for damages caused by incorrect or incomplete information provided by the Client.
9.4 Liability to third parties is disclaimed; the Client indemnifies the Contractor against such claims.
9.5 Consequential damages, lost profits, and business disruptions are excluded from compensation.
9.6 The Client has a mandatory deductible per damage claim.
9.7 Damages must be reported immediately, documented in writing with movers present. Claims are void after movers depart if not reported.
9.8 Invoice payments cannot be withheld due to damage claims; these are handled separately.
9.9 Liability is excluded for certain items such as plants, pets, antiques, floors, unpacked household goods, and improperly packaged electronics, unless otherwise agreed.
9.10 For hoisting moves, the Client is responsible for providing access and bears associated risks and costs.
9.11 Force majeure events allow immediate contract termination without liability.

Article 10: Non-Compete

The Client may not solicit employment or services from Contractor personnel during and for 12 months after the assignment, with penalties applied for breaches.